No business, except maybe politics, is as two-faced as travel. There's one set of rules for us, the customers. And there's another set for them - the airlines, car rental companies, hotels and travel agencies.

But it's worse than that. The travel industry isn't just getting away with its duplicitous behavior. The real crime is, we're letting it happen.

We shouldn't, but then again, most travelers aren't fully aware of the industry's most maddening double standards. Here are four of the worst, plus my tips on how to even the score:

1. When an airline cancels a flight, it owes you nothing. When you miss a flight, you lose everything.

Let's say an airline cancels a flight because of circumstance beyond its control, such as the weather. According to its rules, you aren't entitled to any compensation.


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